Why do different DMV offices treat the same case differently even if they are not supposed to?
DMV complies with the state Vehicle Code. DMV staff strive to use their best judgment in each situation to insure that the customer is assisted and that there is conformity with the Code. Training, memos, and manuals have been established to provide consistent decisions. If inconsistent information is received, it should be brought to the attention of the DMV office manager. When you contact DMV, always obtain the name and telephone number of the person providing information to you.
