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Why do customers sometimes have to go to a cashiers cage to receive a refund on a canceled tour?

April 26, 2017cage Cashier customers refund tour

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Why do customers sometimes have to go to a cashiers cage to receive a refund on a canceled tour?

1 Answer

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Again, this occurs mostly on the higher-priced International Tours. If a customer is entitled to a refund larger than our change fund can accommodate, we must send them either to AMO or the Foster Center Cashier in Building 5966.