Why Do Clients Integrate FrontRange Discovery with HEAT Service Desk?
• Dynamic, comprehensive, reliable information on all hardware and software assets is important to service desk staff when providing IT support • Help desk staff can reduce average call time by nearly 50% using IT asset information • IT asset information reduces on-site engineer visits to PCs by as much as 80% • One SMA client in the financial services industry using both HEAT and FrontRange Discovery says: “When managing corporate assets, the foundation of that process is based on the assumption that you have a complete picture of what’s on your network. With Discovery, I get the most comprehensive picture possible and the supporting tools to ensure compliance, mitigate risk and demonstrate ROI.” *** Interested in a completely integrated IT Asset Discovery solution with your HEAT system that can be up and running in less than a day without the hassle? SMA has created a quick-start HEAT + FrontRange Discovery solution that’s easy to implement at a cost-effective price. Learn more about
