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Why do claims deny for lack of PCC referral when the Eligibility Verification System (EVS) stated no referral required the last time I checked?

deny eligibility EVs lack PCC referral system verification
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Why do claims deny for lack of PCC referral when the Eligibility Verification System (EVS) stated no referral required the last time I checked?

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Enrollment in Managed Care is ongoing; verify eligibility prior to each service that you provide.

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