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Why do callers hear a computer spoken telephone number instead of a name for my UniBears prompt?

April 26, 2017Callers Computer hear prompt spoken telephone UniBears

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Why do callers hear a computer spoken telephone number instead of a name for my UniBears prompt?

1 Answer

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10 Posted

It most likely means your telephone line has been cutover to forward callers to UniBears voicemail and you have not setup your UniBears mailbox yet. It may also mean that an individual is not associated with the mailbox. Of about 10,000 voice mailboxes, we were able to match about 4,000 UniBears mailboxes to individuals. The remaining UniBears mailboxes were associated with generic departmental accounts and have a telephone number in the name prompt for the mailbox. You can check if a voice mailbox is linked to an individual by attempting to log into the web interface for the mailbox at https://unibears-webaccess.berkeley.edu/. If you find that you can successfully authenticate with your CalNet ID and you receive a message saying you did not successfully log in to UniBears, this means that when CNS built the mailbox, we were not able to assign this mailbox to an individual and assigned the mailbox to a generic departmental account.