Why do 9-1-1 operators ask so many questions?
Experience shows that the first 60 seconds of every 9-1-1 call to be the most critical. Operators must not only understand the nature of the emergency, but also its location and whether anyone has been injured. This information is needed to make certain the proper agencies are responding, be they law enforcement, fire-rescue, or both.In any life threatening emergency situation, immediately call 9-1-1 from any telephone. For all non-emergency law enforcement needs, such as a crime not in progress, please call the St. Johns County Sheriffs Office (904) 824-8304. All incoming lines to the communications center, emergency and non-emergency, are TDD capable.
