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Why didn’t the contact categories (like Personal, Business, etc) transfer to my new phone?

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Why didn’t the contact categories (like Personal, Business, etc) transfer to my new phone?

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Even though many phones support multiple categories in the phonebook, they do not always support multiple categories through My Contacts Backup. In those cases, a default category is given to each contact. [Back to top] The Lost Phone or Update Phone features are not working when I initiate them from the My Contacts Backup website.

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