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Why didn’t I receive a new access key when I received an email that the package was ready to be downloaded?

April 26, 2017downloaded email key package ready received

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Why didn’t I receive a new access key when I received an email that the package was ready to be downloaded?

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A new access key can be generated if you no longer have this key. However, if you still have an original access key, you may use that access key again.