Why didn t I receive my test file?
If you don t receive anything from us at all, then the message was probably dropped. Sometimes it takes 5-10 minutes for the message to make its way through the system. Beyond that, you should double check that you entered your phone number correctly, and try resending the file. If you receive a picture message, but the file won t play, that means that your handset is not supported, and you shouldn t try to order any files. If you receive a text message with a link, but are unable to access the link, double check that you have a data plan with your carrier that allows you to access the internet. If you receive a message saying that your handset is not supported, your handset is not supported, and you shouldn t try to order any content.
