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Why did the TECH LINE specialist suggested someone accompany the customer on a test drive?

April 26, 2017accompany customer drive line specialist suggested tech Test

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Why did the TECH LINE specialist suggested someone accompany the customer on a test drive?

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Sometimes, the best way to know the details of a customers concern is to drive with them while they attempt to demonstrate the issue. Listening to the customer, watching them duplicate an issue or experiencing their driving, will provide important information for understanding their concern.