Why did the SSPA create the Organizational Development Program program and what benefits does it have?
The SSPA created the Organizational Development Program program in response to requests from the membership. Members wanted a program that would allow them to assess, evaluate, and improve specific aspects of their business vs. their entire support operations. The Organizational Development Program program enables members to assess their organizations, create specific improvement plans where necessary and also provides recognition for top performing organizations and customer services solutions. Organizational Development Program can also support recognition at more granular levels while helping top performing organizations with the readiness and/or improvement requirements for a full scale audit of their support offerings. Organizational Development Program is the foundation for the J.D. Power and Associates certification of Customer Satisfaction and helps member companies determine their readiness to pursue that level of certification.
