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Why did the insurance company send an “independent” instead of a “staff” adjuster?

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Why did the insurance company send an “independent” instead of a “staff” adjuster?

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A. Usually there is not a staff adjuster available; this can be for a number of reasons. The independent will report to a staff adjuster in all cases so if you are concerned about the company using an independent remember that the authority regarding your claim comes from the carrier.

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