Why did the Health Care Authority choose Aetna?
Aetna offers the following advantages to UMP members in 2010: • Aetna has a larger provider network than the current UMP, with more than 30,000 providers in its Washington state network and over 700,000 in its national network. Most UMP providers are already in the Aetna network. Currently, 84% of doctors in UMP’s Washington network are also in Aetna’s Network – accounting for 96% of claims dollars UMP spent on doctors in 2008. • Aetna has more robust online tools to help members manage their care including cost estimator tools, hospital compare tool, customized heath information, secure customer service (chat), and online claims information. • Aetna offers seamless coordination between customer service staff and programs offered to members including case management, disease management, and UMP’s wellness program. Aetna also owns ActiveHealth, which is UMP’s vendor for disease management • Aetna participates in local and national initiatives to improve the quality of health care, and h
