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Why did the Georgia DOT implement the HERO program?

DOT Georgia hero implement program
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Why did the Georgia DOT implement the HERO program?

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The HERO program is an integral part of a comprehensive effort to safely and efficiently keep traffic moving. One minute of lane blockage results in four to seven minutes of delay to motorists. In 2008, the HEROs managed over 94,000 incidents and disabled motorist calls.

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