Why did the computer ask for my Passcode twice, and then fail to log me in?
A. This is a symptom of repeated passcode mistakes while trying to login. After two attempts, the system enters “Next Token Mode.” What this means is that you must enter your regular passcode AND a verification passcode to gain access. When you get a second passcode prompt, you must allow the SecurID to cycle to the next random number, and enter the next number into the second passcode prompt. On the second passcode, enter the number directly off the display- the second passcode will fail if you try entering your PIN number a second time. Many users get frustrated trying to get out of Next Token Mode. The Helpdesk can immediately clear the Next Token Mode, so if you fail to get past it several times in succession, just call and we will assist you.
