Why did the client receive a charge for a “no-show” when I canceled the reservation properly and on time?
If a GDS booking is cancelled in the same system in which it was made, and within the cancellation policy, there should be no cancellation or no-show charge. If the reservation is cancelled by any other means, such as the central reservations toll-free number, it is possible that the automated booking will not be matched. For questions regarding no-show charges, please contact our GDS Help Desk.
Related Questions
- How much time do I have to cancel a sedan or SUV reservation before getting charged for a no-show or cancellation fee and why?
- How much time do I have to cancel a limousine reservation before getting charged for a no-show or cancellation fee and why?
- Why did the client receive a charge for a "no-show" when I canceled the reservation properly and on time?
