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Why did Microsoft change the file formats in Office, knowing this could cause migration or compatability problems?

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Why did Microsoft change the file formats in Office, knowing this could cause migration or compatability problems?

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File format changes were required to deliver rich new features such as in-document hyperlinking, drawing capabilities with OfficeArt, greater charting ability in Microsoft Excel and a common programming language across Office 97. Microsoft is always concerned about the impact file format changes will have on customers and has introduced tools to help you manage the transition. In addition, Office applications are designed to make moving to new versions a smooth and seamless operation.

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