Why did I receive an Explanation of Benefits (EOB) saying my claims were rejected because I didn respond to a letter about other health insurance coverage?
We periodically mail a letter asking if you have other health insurance coverage. This letter assists us in coordinating your benefits. The form must be completed, signed and returned within 15 days of receiving the letter or submitted claims may be rejected indicating that we have not received this information. Please call your customer service center and let them know if you have other coverage. They will take your information over the phone and re-process any rejected claims.
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