Why did I receive a biling failure notice?
When a payment transaction fails, you’ll receive a billing failure notice. This typically happens when a credit card has expired, is over its credit limit or your billing information was entered incorrectly. Follow these instructions to check your billing information and then make a one-time payment: • Hover your mouse over the My Account tab and click on the My Payment Method link. • Click on the Edit Credit Card Information button. • Enter your credit card information and click on the Save button. The Account Activity page will load. • Review your balance and click on the Make a Payment link. • Enter the Payment Amount. • Choose the “Pay with my credit card on file” option. • Click on the Make Payment button.
