Why did Ellison choose Mori Seiki as its single tool platform partner?
Ellison’s West Coast region has enjoyed great success working with Mori Seiki for the past six years. Mori Seiki is simply world class. It is the world’s leading developer of advanced machine tool systems, its product lines carry a best-in-class reputation and it is widely recognized for its tool product innovation. Among many other attributes, Mori Seiki offers: • A significantly larger product line • Faster equipment delivery • Ability to fulfill Ellison’s promise of a total solution approach • The industry’s largest R&D budget • A major parts distribution center in Dallas • 50+ years of experience The stability of a financially strong, international company In addition, Mori’s support commitment is based on a customer satisfaction model that includes: a customer survey support plan, part shipment guarantees (24/7 support, 24 hours or free, and local routine maintenance inventory) as well as extended warranty support where appropriate.
