Why did Cornell choose American Express?
American Express was already a current strategic partner and vendor. It was most logical to leverage the existing relationship since this migration would require the least amount of infrastructural and procedural change. For example: the continued use of American Express online as the booking platform; the continued use of the direct billing option and access to Cornell traveler profiles. In addition American Express has the capacity and experience to be able to provide industry best in class service levels and their rates are competitive with the rest of the marketplace.
