Why did Cisco send an e-mail recently regarding a Technical Assistance Center (TAC) service request?
As part of an ongoing effort to provide customers with exceptional service and support, Cisco is making enhancements to its tools and processes. As a result, Cisco is revalidating service agreement information and sending customers a courtesy e-mail when the product that is selected for a TAC service request is not on the contract provided or when a product is not selected. This e-mail notification is designed to provide customers with the necessary information to assist in correcting product coverage and avoid delays or interruption of service in the future.
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- Why did Cisco send an e-mail recently regarding a Technical Assistance Center (TAC) service request?
