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Why customers are not allowed to subscribe or withdraw the insurance service over the counter?

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Why customers are not allowed to subscribe or withdraw the insurance service over the counter?

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• As counter staff will not verify the item number of each iMailR item, Hongkong Post will insure iMailR items according to customers’ instructions on the iMailR Online Mailing Tool. Customers can only subscribe or withdraw the insurance service at the iMailR Online Mailing Tool. After Hongkong Post confirmed the receipt of iMailR insurance subscribed items, Hongkong Post will insure the iMailR item through insurance company.

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