Why Capture Lessons Learned?
Let’s start this article the way we would start a project by documenting why we would want to capture lessons learned. The rationale is driven by the nature of projects: projects are undertaken to create a unique product, service, outcome, or result. Since each project is unique, it is impossible to predict the exact course of the project with precision. Each project can be expected to face a unique set of challenges. But while the set of challenges is unique, individual challenges recur. By documenting the causes of variances and the thinking behind the corrective action we enhance our ability to respond to future project challenges. We enhance our ability to deliver every project on time, within budget, according to spec, and with a satisfied customer.
