Why can’t offenders make international calls if the called party is paying for the call?
At this time the Texas Department of Criminal Justice Policy does not permit international calls. If that decision changes in the future it will be posted on the TDCJ’s website. • Once I’m registered who do I call to put money on my account? You don’t have to take any action if you want to be direct billed. If you wish to prepay for phone calls, you can fund the prepaid account directly through Correctional Billing Services (CBS). You may also use www.JPay.com, whom you may already use with transfers into offenders trust accounts. • Can I get a refund on my prepaid account? If you have questions about your JPay account call 1-800-574-5729, or email Support@jpay.com. If you have questions about your CBS account, call 1-800-844-6591 or visit Correctional Billing Services (CBS) website at www.securustech.net/tdcj/. • What if I want to block my number from accepting calls? Call Correctional Billing Services (CBS) support personnel and request a block on your phone. CBS can be reached at 1-
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