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Why cant my Knowledge Managers see all the records in a knowledgebase?

April 26, 2017knowledge Knowledgebase managers records

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Why cant my Knowledge Managers see all the records in a knowledgebase?

1 Answer

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Please check your startup query, and make sure that it is set to “All content records”. If the start up query is set to something else, for ex. “Expired content”, then your knowledge managers while only be able to see the expired content from that knowledgebase on startup.