Why can’t I view plans on the Plan Selection screen using online enrollment in InTouch for Administrators?
There are a few potential causes: • Verify that you are using a valid subgroup and class rather than one that would not be current at the time of the employee’s date of hire or effective date. (InTouch currently assumes a default class of 1001, so be sure to change this if that is not the subscriber’s correct class.) • If the effective date of the correct class comes after the member’s hire date (regardless of the member’s effective date), the class will not be available for you to enroll online. In such cases, please send the subscriber’s application to your Membership Representative for manual entry. • If both of the above have been ruled out, please contact the InTouch for Administrators Team for assistance at (541) 225-3742 or intouch4admins@pacificsource.com. Please provide as many details as you can: most important are your group number, the subscriber’s name, the subgroup and class you are using, and a description of the error.
Related Questions
- Im using online enrollment in InTouch for Administrators, and after selecting a plan, Im told that I need to select a plan. Why?
- Why can’t I view plans on the Plan Selection screen using online enrollment in InTouch for Administrators?
- How do I enter the city, state, and county fields using online enrollment in InTouch for Administrators?
