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Why can I see my nVision or BrioQuery icons on the WTS Desktop?

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Why can I see my nVision or BrioQuery icons on the WTS Desktop?

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Your WTS session was probably terminated abnormally and now the session must be manually disconnected. To resolve this, contact the CMS Call Center at 756-7000, option 3. To avoid this problem in the future always exit nVision, BrioQuery AND WTS gracefully. For nVision and BrioQuery choose “File/Exit.” After exiting the applications, choose the Start button on the WTS desktop and then choose Log Off.

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