Why can I get past the SEFCU OnLine log-in screen?
A. There are a number of reasons you may be having trouble when you try to log-in to SEFCU OnLine. Here are some items to review that may help solve the problem. In addition you may also wish to review the online help available on the link “If you are experiencing difficulties logging on, click here,” located on the log-in page of SEFCU OnLine. If you have enrolled in SEFCU OnLine and cannot get past the log-in screen, verify that you are entering the correct Member Number and Password for SEFCU OnLine. Passwords are case sensitive (eg. a password of “12abc&” is not the same as “12ABC&” or “12aBc&”). See the answer to the question “What information do I need to access SEFCU OnLine once enrolled?” in this document. If the message “Member Verification Error #1041, We are unable to process your registration information at this time.” displays on screen, then you may have entered either an incorrect Member Number or Password or both. If this is the case, then you can go back and enter a co