Why cant I ask a patron for their email address to follow up?
Because AskAway transcripts are stored on a server in the U.S., it is against BC privacy law for us to ask for any identifying or contact information from our patrons. Instead, service providers can choose to give a patron their own (professional) contact information, so that the patron may contact them for follow up. However, service providers are not required to do so. Another option is to refer the patron to someone at their own library, as appropriate.
