Why can calls get forwarded to remote extensions?
When you are trying to manually forward a call out to a remote extension from a local extension, and no lines are available, you will be unable to transfer the call. You will instead hear a busy tone. Also, if you are forwarding to a telephone number instead of a remote extension, you need to press Flash 4, or hang up your phone, to transfer the call. Remote extensions cannot hear the caller, or the volume is too low. If you are forwarding calls to a remote extension over a second line, there will be some volume loss created by bridging two lines together. Ensure that, under Options –> Audio Controls, all Lines Controls settings are set to Default. If the line levels are still too low, you may need to have the phone company 3-Way Calling service added to your line(s) and use Same Line Connect to forward the calls. This means calls are forwarded out on the same line and there should be no line loss since the connection is being made at the phone company. Callers end up in cell phone voi
