Why can a TSP service representative give me my Web password or ThriftLine PIN over the phone?
The TSP’s Participant Service Representatives (PSRs) do not know or have access to your password or PIN. Passwords and PINs are encrypted within the TSP’s record keeping system and are not accessible to the PSRs. However, although a PSR cannot give you a Web password or ThriftLine PIN over the phone, he or she can request that a secret computer-generated one be mailed to you.
Related Questions
- Why can I give my TSP account number and Social Security Number, but not my Web password or ThriftLine PIN, to a TSP representative over the phone?
- Why can a TSP service representative give me my Web password or ThriftLine PIN over the phone?
- Do I need my Web password or ThriftLine PIN to put money in my TSP account?
