Why can’t 911 call receivers give an “ETA” (estimated time of arrival) when I request police/fire/medical response?
911 call receivers do not dispatch the calls for service and cannot guarantee a response. They relay your information to dispatchers. It is very important that you call 911 back if your situation changes so they can update the information to the dispatchers. Dispatchers need current information to determine appropriate response. Do not call only to ask when officers will arrive. If you do, you will be put on a recording about the proper use of 911.
