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Why can my T/MonXM users Ack alarms from T/Remote for Windows, but not the Web Browser?

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Why can my T/MonXM users Ack alarms from T/Remote for Windows, but not the Web Browser?

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A. Alarms can only be acknowledged from the Web Browser if the “ACK INITIALS” has been included in the standard alarm formatting (Parameter/Alarm Format menu in T/Mon).

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