Why aren some attachments handled properly?
Firstly, make sure that your MS Word installation includes a full complement of conversion filters. If not, you may not be able to process all attachment types. Click here for instructions on installing all of MS Word’s conversion and import filters. Secondly, the Attachment Types button on the Attachment tab lets you configure how various attachment types are handled: • Open (using MS Word). The attachment is opened in MS Word. The Word conversion/import filters for the specified attachment type must be installed for some extensions to work successfully, otherwise the file may appear as garbage when Word reads it • Handle manually. The email is displayed so that the attachment can be manually opened. Any attachments that can be handled automatically will be. The email is treated as though it has not been processed, so the email will not be moved to a new folder and the subject line will not be changed. The attachments is logged in the exception report of the status window.
