Why aren my trips, points or miles showing up in my Traxo account?
– Traxo only imports trips, miles and points that are listed in the travel site you have linked. If the information cannot be seen on the linked site, Traxo will be unable to detect and import the information. To link a new travel site, click here. – For some supported sites, we currently do not offer both trip import and miles and points management. To see which of your linked account offers only trip import or only miles and points management, click here . – Traxo only imports trips when the name on the booking matches an official travel name listed in your Traxo account. You can add or change your official travel names on this page. – Traxo will only import confirmed, active and past date travel bookings. It will not import bookings that have been cancelled or put on hold. – Points and miles information can take up to seven days to update in our system. However, your trip information will update on a nightly basis. If you have just finished purchasing your trip, you may need to wait
