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Why aren any route patterns shown in the Service Impact Report for an unreachable event on gateways that are registered to a Cisco Unified Communications Manager?

April 26, 2017cisco unified event gateways impact patterns report route service unreachable

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Why aren any route patterns shown in the Service Impact Report for an unreachable event on gateways that are registered to a Cisco Unified Communications Manager?

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Operations Manager cannot retrieve route pattern information in these cases: •The Cisco Unified Communications Manager version is earlier than 4.0. •HTTP credentials for the Cisco Unified Communications Manager are incorrect.