Why are there so many errors shown in the Dashboard and switchlogs?
For each call that you make to our session border controller, there can be multiple switch logs, resulting in multiple error codes. This is because there will be one switch log for each call attempt made from our session border controller to a terminating carrier. For example, assuming that you make a single call, it may be the case that the session border controller encounters 4 failed call attempts (to four underlying carriers) before finally connecting. This means that there will be a total of 5 records: 4 switchlogs (one for each failed call attempt to a terminating carrier) and 1 CDR (for the connected call). The existence of the additional switch logs has no bearing at all on your level of service. We realize that this makes certain aspects of the dashboard confusing, and are taking steps to modify the dashboard accordingly. Please bear with us while we work to improve the system.
