Why are there missing or totally wrong letters in the captions?
Our captions travel a long way to get to your television. They are first added to the video in a process called encoding. The video is then sent out to your local broadcaster or cable affiliate. This can be by tape, satellite, or electronically. The video then gets transmitted to you over the air or through cable. Your receiver picks up the signal and sends it to your television. At each point in this chain, problems can occur. If the equipment at any of these points isn’t working properly or isn’t configured properly, then captions could be lost. If you see problems, you’ll want to follow that chain back to the source, checking each step: television, receiver, local distributor, national distributor. Often the broadcaster is unaware that anything is wrong. Help them resolve the issue by giving them specific information, including the show’s air-date and time, whether you were watching over cable, satellite, or off-air, what city and time zone you are viewing the show, and the exact na
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