Why are there cancellation and restocking fees?
We realize that most customers have no idea what costs are involved when they place an order and felt that knowing these costs might be informative. When you place an order here is what happens: 1. We take care and time processing and printing the order, address labels, shipping labels and note any special instructions you may have included at the time of placing the order. 2. Your order goes onto a master digging list and the plants you order are removed from inventory and held exclusively for you. 3. The order is then filed according to the date received or requested shipping week. 4. When you place an order for a finite quantity product like plants that take years to grow we guarantee that we will hold your plant and not sell it to anyone else. The plants are removed from our sale inventory on the website and we lose the opportunity to sell them to another customer. 5. If your order, causes a sold out’ message on the website we must manually change the website and adjust inventory.
