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Why are the likert responses on the reports showing the incorrect value?

April 26, 2017likert reports value

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Why are the likert responses on the reports showing the incorrect value?

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Posted

It’s most likely that when the response set was created, the incorrect Option Value was chosen. A likert set of Strongly Agree to Strongly Disagree, for example, should be assigned the Option Value of Highest to Lowest. If you find this on your reports, please contact your support specialist for further instructions.