Why are Telecommunicators so abrupt with callers?
The telecommunicators have a very serious job to perform and are responsible for quickly obtaining answers to specific questions. They concentrate on getting the facts and acting promptly. This sometimes is mistaken for rudeness. Protecting victims, law enforcement officers and fire department personnel is among the main objectives. Following orders established by law enforcement officials helps ensure this objective. What Information should I provide when calling 911? Please be prepared to give as much information as possible. There are six W’s the dispatcher will ask. WHERE (the location must be confirmed), WHEN (is it occurring now?), WHO (is involved) and any description you can provide should be relayed as quickly as possible in order that the appropriate response can be dispatched. If you do not know the exact address of the emergency be prepared to give the nearest intersection, landmark or some other identifying criteria. In addition, WHAT (is going on), Welfare (of victims, in
