Why are some scores in the red? Does that mean the hospital provides bad care?
Let’s face it. Even the very best hospitals sometimes have scores that are below average for specific indicators. If that happens at Northwest Community Hospital, we’re not going to hide the truth. That’s what we mean by being transparent: you can see areas where we exceed averages and areas where we might fall behind. For us, any score that falls below expectations is not something to hide… it’s something to focus on. We must continuously be aware of our weaknesses as well as our strengths. Through quality improvement initiatives, we aim to bring all lower scores up to the highest standards.
