Why are so many builders and subcontractors evasive?
There is a language spoken by many people in the construction world that I call “Vaguese.” It is an interesting language where words and phrases are combined to create vague impressions. Sentences are constructed to avoid any personal responsibility. It is a defensive language used to shield individuals and companies from financial liability. Since almost every problem in construction comes down to who is going to pay for it, and often times there are gray areas and several entities to blame, many people in the industry learn to speak Vaguese or risk owning the repair bill. As a consumer, you should try to find a home builder who doesn’t speak this language, a home builder who is direct and honest. You should also consciously make sure that all of your communications are direct. If you make a mistake, admit it. Set the tone. Create a climate where you expect total honesty and you live by total honesty.
