Why are requests for help supposed to be sent via email?
We like email for several reasons. When you send email to fas.pol.computing@nyu.edu it goes to everyone who can possibly help you and gets logged into a file that we hang onto. This has several advantages. First, it maximizes you chance of being helped. Second, it lets all the staff see what sorts of problems users are having. Third, it makes it easy for us to ‘forward’ your problem to someone outside our group if we need help. Logging the ‘help’ requests is particularly useful now that we are putting together a FAQ (frequently asked questions list). We can go through our help-file and make sure the FAQ answers each question that was asked. We hope this makes requests for email seem less ‘flip’ to you and encourages you to see them in the constructive light they are intended.
Related Questions
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- Why are requests for help supposed to be sent via email?
