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Why are relay operators (RO) unable to process my request to place a toll free (e.g. 800, 877, 888) or collect call sometimes?

April 26, 2017Free operators process Relay request RO toll

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Why are relay operators (RO) unable to process my request to place a toll free (e.g. 800, 877, 888) or collect call sometimes?

1 Answer

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If you are placing an out-of-state call, it may be that the number you are trying to connect to does not accept out of state (or out of regional area) calls. If you are trying to call collect to an individual, there may be a “block” preventing collect calls from being accepted.