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Why are none of the screen-sharing buttons available but Examine System is?

April 26, 2017buttons examine system

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Why are none of the screen-sharing buttons available but Examine System is?

1 Answer

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Posted

You are logged into the ticket queue with a standard agent account. Ask your SBC Remote Assistance administrator to convert your account to a premium agent account. Standard agents can only use Chat and Examine System. They do not have permission to use screensharing features.