Why are my purchases online or by telephone declined when I know there are sufficient funds on the Gift Card to make the purchase?
Online and telephone purchases require that the “billing address” for your purchase match the address on file for your Gift Card. If your Card does not have your name on it, then you need to register your Card before making an online or catalog purchase. If your Gift Card is embossed with your name, then it is possible that the address on your card is different than your current address. You can sign on to register or confirm your address online. It’s important to register your Card because internet, mail and telephone order purchases are subject to the merchant’s security policy governing the acceptance of bank cards. • This means that many merchants won’t complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the Bank has on file about the cardholder. • Unless you register your Card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmat
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