Why are my customers unable to access certain parts of the Qwest Control Web site?
Solution 1: Customers only have access to services under Qwest Control (DIA, Frame, ATM, etc.) that they purchased from Qwest. For example, if a customer purchases DIA and Frame Relay from Qwest, they have access only to these two service modules on Qwest Control. Your customer does not see the services they have not purchased through Qwest., i.e. Toll-Free, ATM, etc. Solution 2: Each enterprise user has access only to the functionality assigned to them by their system administrator. Users should check with their SA to verify their access privileges. Solution 3: If both Solution 1 and Solution 2 have been verified, then a trouble ticket needs to be opened by Qwest Control customer care.
