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Why are my credentials failing to validate (or Tasktop is not updating)?

April 26, 2017credentials failing tasktop updating

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Why are my credentials failing to validate (or Tasktop is not updating)?

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Tasktop Spring 2008 has a bug whereby if your user id has capitals in it, the update site that gets automatically created for you under (Help > Software Updates > Find and Install) will be incorrect. The update site url consists of your user id which needs to be all lower case. If you see capitals, simply change these to lower case and subsequent update/validation will succeed.